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FAQ Frequently Asked Questions

This FAQs page relates to the purchase of products from us. We endeavour to cover all relevant questions for our current and prospective customers. If you find your answer is not listed here, please Contact Us.

We currently accept Credit Cards (Visa and Mastercard only) or Direct Bank Transfers. When making a payment via direct bank transfer, please enter either your order number OR name as a reference so we can effectively process your order.

Bank account details:
Account Name:
CoreTech Pty Ltd
Account No: 079425578

We mainly provide pre/post sales enquiries and general support. We encourage our customers to place an order from our website. However if you still prefer to make an order over the phone we are able to accept credit card payments (Visa or Mastercard only).

To order using our website – simply browse the shop to select your desired product, then click “add to basket”. Doing this will add that item to your shopping cart.

From there, you can either continue shopping or “proceed to checkout”. Once you have chosen all the products that you wish to purchase, just click on the “check out” button (mainly situated on top right of the page). You will then be presented to complete the purchase form by filling in your details, and can pay through using Credit Card or Direct Bank Transfer.

Absolutely! please Contact Us. We also offer discount for online group buys.

We do not offer cash on pickup for our products, and do not provide customers the option to inspect merchandises prior to purchasing. All our products are shipped directly to the customer’s nominated shipping address. We do not operate a physical shop front as this reduces our overhead and operational expenses; thus being able to provide our customers with our low prices.

Your order will be dispatched within 5 business days upon confirmation of payment, or clearance of Direct Bank transfers.

Please note: direct bank transfer payments require clearance. Times may vary between each bank, or there may be delays due to weekends, public holidays or any instances beyond our control.

Once order has been processed and approved, an e-mail including invoice and shipping details will be sent. Online tracking number will then be provided to check delivery status. We choose Australia Post for our shipping services, however may occasionally engage other international delivery services such as FedEX, EMS, or UBI. This also depends on your location, order quantity and stock availability. At times, orders may be shipped from overseas due to low stock availability, therefore delivery times may be slower.

For ‘Pre-Ordered’ items you may request for a full refund any time. In the rare event where stock is unavailable, you will be notified and the order will be placed on ‘Back Order’. Once available, the stock will be immediately dispatched.

We keep our customer service base local in Australia, and unfortunately do not sell any products to customers overseas. There are a number of reasons why we do this such as enforcing and preventing fraudulent activities and having to deal with complex unauthorised transactions.

Some of our products may not include instruction manuals. For this reason, we provide electronic instruction manuals for download online. In addition, we also provide applications for particular products and latest firmware updates (subjected to individual dashcams).

If you require a particular instruction manual or would like to know whether there is a new firmware update, please contact us by including your name, product and invoice number. Upon confirmation, we’ll then provide you with a prompt response – Click Here.

If your default media player (.e.g. Windows Media Player) does not playback .AVI, .MOV or .MP4 files, it could be that the ‘codecs’ aren’t compatible or supported to playback the files. To rectify this issue, simply download a Free cross-platform multimedia player. We recommend, VLC Media Player. This can be downloaded here.

Yes as long as the device is mounted behind the interior mirror to ensure the driver’s front and rear views are not obstructed in any way. It is not to be installed in the drivers primary vision area of the windscreen. Also as the product is not a hands free device (e.g. mobile phone) – not to be operated whilst driving the vehicle.

Memory card classes refer to the transfer rate to when data is captured and stored onto the memory card. The higher the class, the more quicker the card can “cycle” and process the next data for storage.

The SD and MicroSD memory cards supplied by Dashcams Direct are generally Samsung Class 10. Some particular manufacturers for e.g. Lukas include their own branded memory card by default. In general, we choose Class 10 as it is more than sufficient for its primary purpose.

In the unlikely event you receive a damaged, defective or incorrectly shipped merchandise, we will need to be notified in order to facilitate a replacement.

Please note: products must first be returned in the original packaging, along with proof of purchase. Due to the nature of such products, they will be inspected and tested. If deemed due to manufacturing fault, we will issue a new replacement.

Damaged and missing part/s incur a restocking fee. You are responsible for and must prepay all return shipping charges and shall assume risk of loss or damage of the merchandise whilst in transit to our supplied / returned mailing address.

We strictly do not issue refunds on the basis of “change of mind”. We strongly encourage customers to read the product specifications and undertaking appropriate research prior to making any purchase.

Click Here to lodge a warranty claim / request via our Support Centre.
Click Here to read our Terms and Conditions.

All products purchased from DashCams Direct include a standard 12 months Australian warranty. Any claims within the warranty period will be processed accordingly and subjected to inspection, testing and investigation of the reported problem. Customers will need to first lodge a warranty claim through our Support Centre.

Click Here to lodge a warranty claim / request via our Support Centre.